With our range of concierge services, we aim to make your boating experience a pleasure and to ensure you are well looked after from the moment you arrive at Abell Point Marina.
In 2017 Abell Point Marina were awarded Best Innovation by a Marina for our Blue Carpet Treatment and since then we have added new elements to our concierge service such as Ocean Club and our Utilities Service, designed to enhance your experience.
Experience the Blue Carpet Treatment
Whether you’ve spent the day sailing around the Whitsundays or weeks on the open sea, once you’ve berthed at Abell Point Marina, you’ll be looked after like a VIB (Very Important Boatie).
It begins with our dockhand guiding you into your berth. Then discover our vibrant marina village filled with state-of-the-art facilities and a full range of marine and leisure services. Borrow one of our concierge cars or book a helicopter transfer service. Discover Airlie Beach’s hidden gems including spas, bars and shopping precincts with our Marina Lifestyle Card.
All this and more is waiting for you when you arrive at Abell Point Marina to stay, play, explore the iconic Whitsunday region.
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Abell Point Flight Collection
Abell Point Marina have launched a dedicated Abell Point Flight Collection with our aviation partners Helireef, providing unprecedented access and convenience for marina customers arriving or departing the Whitsundays.
We can meet flights from both Proserpine and Hamilton Island Airports allowing vessel owners to get to Abell Point Marina in record time and without any delays. Our heli-service operates from our private helipads within the marina, 7 days a week, between 9.00am – 5.00pm.
Also available through the Abell Point Flight Collection are scenic flights, golf days, snorkeling trips and private flights to a range of exclusive locations including Whitehaven Beach and Heart Reef.
To book a flight or discuss your options, please contact our friendly Customer Relations team.
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Booking Service
Just like staying at a quality hotel our Customer Relations team are ready to assist with any bookings you wish to make. If you need accommodation whilst staying with us, for yourself or family and friends, our Customer Relations team can happily assist with this. If you would like us to recommend and book you or your guests onto one of the many tours or activities we have here in the Whitsundays, we are happy to help.
Restaurant bookings, hairdresser appointments, doctor appointments or arranging hire cars – we can recommend great local suppliers and facilitate the booking process on request.
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Concierge Cars
Our fleet of concierge cars enable marina guests to book a car for two hours to assist with provisioning or accessing local suppliers. Available 7 days a week, from 8.30am – 4.00pm in two hour time slots, we highly recommend making a booking in advance due to the popularity of this service. There is no charge for this service or the refueling of the vessel, both are included as a complimentary concierge service for our valued guests.
Bookings can be made via the marina office, through our website or via our eConcierge app.
Please ask the friendly staff about car availability and conditions of use.
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eConcierge App
Before arriving at Abell Point Marina we recommend downloading the Abell Point Marina eConcierge app. Not only will this assist you with finding your berthing allocation but also provides a great tool for all new and return visitors to find their way around the marina and to research services, facilities and amenities they require during their stay.
With direct links to recommended local suppliers and up-to-date information about marina and regional events, the eConcierge app is a one-stop-shop for all your marina needs.
Click here to download the app for ITunes or Google Play.
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Ocean Club
Introducing Ocean Club, our 26 metres floating customer lounge. Twelve first-class private ensuite bathrooms plus a fully equipped laundry are situated on the first floor, whilst the second floor provides a contemporary customer lounge complete with an exclusive waterfront sundeck area offering stunning views of the marina. Complimentary guest WiFi, BBQ facilities, ice-maker, coffee & tea making facilities, book swap and magazines are available to all marina guests.
Join us on the deck for our monthly Shipmates Sizzler, where we invite all marina guests to join us for an informal BBQ meet and greet.
For your access to Ocean Club speak with our friendly Customer Relations team on check-in.
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Ocean Club Spa
A fabulous new edition to the Ocean Club Customer Lounge is the Ocean Club Spa. A newly created spa room on the top floor of the lounge, provides marina guests and visitors with the opportunity to relax and enjoy a range of massages, rituals and spa treatments overlooking the stunning south marina village.
Bookings can be made directly with the Ocean Club Spa team on 0476 553 683 or email: oceanclubspa@gmail.com.
With massages, scrubs, facials, manicures and pedicures, there is something for everyone available at the Ocean Club Spa and it is only a short walk back to your boat after your treatment – what could be better!
Treatments available daily between 9am – 6pm by pre-appointment only.
After a day, weeks or months at sea the range of treatments available will allow you to discover a state of pure relaxation. Floating on water with an outlook over the picturesque Abell Point Marina. Reset, relax, and rejuvenate while we personalise your spa experience with our exclusive Pure Fiji skin care.
Click here to take a look at the Ocean Club Spa Menu.
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Marina Lifestyle Card
An important element of what makes any visit to the Whitsundays pleasurable is embracing the tropical Whitsunday lifestyle. We have designed a Marina Lifestyle Card with this in mind, to help our guests experience the true village atmosphere of Abell Point Marina and Airlie Beach.
The Lifestyle Card captures the true ‘hidden gem’ experiences of the region including dining, fitness, shopping, pampering and more. With a range of local businesses offering exclusive discounts, specials and packages for our marina guests, we hope this will encourage you to stay, play, explore for longer
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Dockhand Service
Our daily dockhand service is about bringing the good old traditional service back to the docks. Upon your arrival into Abell Point Marina our dockhand will meet you at your berth to assist with your lines and ensure a safe and comfortable arrival into the marina.
If you are looking to get a gas bottle refill or assistance to your vessel with luggage or provisioning, the dockhand can assist in facilitating these requirements. We can even organise any mail you may be expecting to be delivered directly to your vessel.
With our twice daily dock walks, you can rest assured that your vessel is sighted throughout the day to ensure safe keeping.
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Provisioning
We have a range of partnerships with local suppliers through which you can arrange for provisioning to be delivered to the marina. For delicious fresh seafood Fishi have a range which won’t disappoint. Speak with them about their Seaduction Platter, which is the perfect way to celebrate your arrival in the Whitsundays or for a day out on the water.
Master Butcher Whitsundays supply premium, quality meat and dairy products and deliver directly to the marina. The Prickly Pineapple, supply a range of locally sourced fruit and vegetables at great prices and also deliver directly to the marina.
For the complete provision service try the bespoke services of Whitsunday Provisioning or Slice of Nature, both of which deliver daily to the marina. Coles Online will also deliver to the marina, at a pre-arranged time slot.
Should you wish for our Customer Relations team to make the order on your behalf and arrange delivery, we are happy to assist. Fees apply.
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Transfers
As a part of our concierge service we offer to book airport transfers for incoming and outgoing vessel owners or their guests. With a choice of private car or shared shuttle transfer service, we can arrange a suitable transfer which will service every arriving or departing flight into/ out of Whitsunday Coast (Proserpine) Airport.
Our Customer Relations team are able to make these arrangements for you, add the transfers to your final marina invoice and simplify the arrival or departure process of you or your guests.
If you are departing or arriving from Hamilton Island, we can also arrange transfers to/from Port of Airlie to meet your ferry service. Please come and speak with the Customer Relations team at least 24 hours prior to your required transfer time/ date and we would be delighted to assist with making suitable arrangements.
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Utilities Service
Our utilities service is designed to enhance the guest experience by providing additional services to compliment the Abell Point concierge service.
Our utilities service gives customers access to:
- Water
- 15Amp Power Supply
- Ocean Club Membership (including WiFi hotspot, BBQ facilities and complimentary fresh coffee)
- Marina Village Guest WiFi
For the current marina village guest WiFi password, please speak with our friendly Customer Relations team.
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Welcome Vessel
We understand entering a new marina can often be daunting. For this reason and as an extension to our concierge service, we now offer a welcome vessel that is available to meet you on the water as you arrive at Abell Point and guide you to your allocated berth.
This service was introduced as a direct result of customer feedback and at Abell Point we are committed to taking the hassle out of the boating experience.
To request the assistance of the Welcome Vessel on arrival, please speak with our friendly Customer Relations team.
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Sail Training/ Local Guide
If you have just purchased a new vessel or you are unsure about cruising the islands without local knowledge, we can recommend experienced local sail guides to assist and provide you with the knowledge to ensure you enjoy your time in the Whitsundays. There is also an RYA sailing school located in the Whitsundays operating courses weekly.
