Office and Marina staff exceptionally professional. No issues. Management and Owner of Abell Point should be very proud of the staff that represent them.
The promptness and helpfulness of Staff on arrival, check-in was excellent as well as amenities and facilities.
Our experience with Amy has been second to none; professional, courteous with a genuine warmth and friendliness. She is a treasure.
The information pack was comprehensive and informative.
I would like to take this opportunity to say a big thank you to the Abell Point staff and management.
I feel it must be said with 14 years’ experience (super yachts) of visiting the Whitsunday region and in particular Abell Point Marina, your marina and staff have undergone what I could be best described as a miraculous transformation, the can do attitude was a delight to deal with, and the surroundings within the marina are world class.
Managements changes and plans are truly a credit to all involved, we loved our experience this year, and I look forward to berthing again real soon in Australia's newest number ONE marina, Abell Point.
Well done everyone.
We couldn't have been happier with how easy it was to enter and tie up on arrival. All staff were prompt with response, friendly, efficient and very helpful in all aspects. The marina office was conveniently located close to our berth and the staff were extremely helpful and efficient in all respects. The courtesy pack included all information we needed to find the amenities and other facilities and services around Airlie Beach. The amenities are among the best we've come across on our passage from Darwin - superior to most and on a par with Cairns Marlin Marina which are rated very highly among boating people. Can't fault the customer service in any way. There was a sense that everyone loved their jobs and that feeling flowed through to the clients. Abell Point Marina is an excellent facility and we will certainly be back to stay whenever we can. Airlie Beach is one of our favourite ports on the Australian coast and, with a great marina and access to the town's excellent facilities and services, it would be an ideal place to base a boat for sailing around the Whitsundays.
Thank you for making our brief stay so pleasant!
Great improvement on previous stays
love the reno.. very helpful staff, explained exactly what I needed to do during check-in.
Staff are very friendly, pleasant and extremely helpful. Convenience of amenities is excellent.
Place has improved under new management, and facilities are excellent. Well Done. We will be back.
We first came through the beautiful Whitsundays and Airlie Beach 31 years ago when the whole foreshore was MUD but we spent a fabulous 3 months in the area before continuing on and arriving 4 years later in Royal Hong Kong Yacht club. We moved ashore there to put our 11 yr old daughter into school & moved ashore to work. Over the years we have cruised more than half the world selling & buying other yacht, so we have been into many Marina.
Since those days Airlie Beach has come of age especially with the addition of Paul Darrouzets Abell Point Marina. As Abell Point was the major sponsor of SICYC, Shaggers, we were given excellent discounts, which enabled us and many other members numerous visits to the Marina. We have been cruising the Whitsundays for nearly 3 months now and have berthed in the Marina on 4 different occasions. The 1st being met by an Abell Point staff and given one of their excellent folders. A first, this had never happened before at any other Marina. The facilities are excellent, the staff well trained and extremely friendly. With the addition of the deck on Sorrentos and the excellent Barcelonas we have rated Abell Point Marina as the number 1 Marina we have ever been into.
The welcome pack answered all or questions - thanks for including a map. Fuelling was very reasonable compared to our home marina (but its fuel price is crazy). The ease of getting fuel and the price meant that we didn't even consider our normal Jerry juggling from the service station. Thanks. Amenities are clean and adequate in quantity.
We don't often stay at marinas and if we do come in it would usually be for 1 or 2 nights for a quick stock up, refuel, rewater and wash. We had thought that Abell Point was very expensive (older magazine articles) so had intended coming in just for one night. Then we found out that our Shaggers membership gave us some nights at a reduced rate so we decided to come in for longer stay to get a few little jobs done. We stayed 5 nights in the end and thoroughly enjoyed our stay. We did spend a lot more money than we intended but it wasn't only marina fees. We bought up in the chandlery, ate and drank at Sorrentos and the cafe as well as the obvious costs of restocking and refuelling. Every cent was worth it because we felt welcomed by your staff and also got to meet a range of cruising folk. We'll be back.
Great clean facilities. A very excellent well run Marina. We will definitely return.
Please thank all staff on our behalf for their friendly, cheerful attitude.
It's great to have staff available to take lines. That was difficult to organise years ago under different ownership. The welcome folder is comprehensive and very useful. The information provided over the phone about local services is excellent (I needed a dentist). My only whinge is that the P and other docks are a long way from marina utilities. I much prefer Docks A to E.
Staff are now positive and morale is high, unlike in times past under other management, when morale was low and staff were grumpy. It' wonderful to be able to get a discount on most things via being a member of SICYC. Thanks. In the service area, you are giving Hammo a really good run for their money and on price you are far ahead.
Staff have always tried to accommodate us even in the very busy times.
We are very impressed with the new renovations and the facilities for "boaties" are terrific.
Fuelling is a great process, as you know exactly when you can go in, there is no waiting around and payment process is quick and easy.
My husband's comment: "they are the best on the east coast"
The arrival and welcome was friendly and professional. We had assistance with our lines and a welcome package given to us on arrival including a gate key.
Your office staff were a real pleasure to deal with and offered us assistance with all our requests, we got so much information it was almost too much, LOL.
I just love it. Awesome location, sheltered, friendly staff and I want to get the boat relocated as soon as I can.
The staff were friendly, efficient and knowledgeable. They were most helpful and the welcome pack had all the pertinent information for the running around we had to do.
It is one of the best marinas we have stayed in. I believe it will become the centre point for the Sail 2 Indonesia Rally run annually.
Wow we really noticed a big improvement compared to our last visit 3 years ago. Having someone to "meet and greet" and take our lines on arrival was a big help. Plus the friendly welcome and a welcome pack made us feel special and keen to stay a while.
We really appreciated the Security Service.
We left our vessel for the night and at 6-10pm received a phone call to say we had a red flashing light on board and was this normal? It was just our security light but it was great to know someone was keeping an eye on 'Endless Days' while we were away and after hours.
We will be back and will recommend you to our cruiser friends.
The improvements are great.
I am writing to you on behalf of Sail Training Ship Young Endeavour to thank you and the staff at Abell Point Marina for your hospitality and support during the stops recent port visit to Airlie Beach from 18 - 23 May 2014.
The flexibility of your team and ability to facilitate our maintenance activties, visitors to the ship and extended stay was very much appreciated. Both prior to and during our Airlie Beach stopover, the staff at Abell Point Marina displayed the utmost professionalism while maintaining a friendly and approachable attitude.
Once again thank you for your support, we look forward to working with you again when the ship next visits Airlie Beach.
Royal Australian Navy
Sail Training Ship Young Endeavour
We were so impressed to see the redevelopment. The support for the SICYC has enabled our vessel to use this marina as a base each year when we cruise the Whitsundays. Previously, we would pull in once or twice a year, now we will berth here much more regularly, and use the facilities. We have in fact told our friends in Brisbane with the result and they will travel up in their vessel to use the revamped marina.
To the new owner - thankyou and congratulations on taking the marina from the bottom of the list, to the top.