We sailed our 50 ft yacht “Wilparina” up from Sydney this year and are staying at Abell Point Marina.
We were here 5 years ago and were very disappointed with the facilities at the time. This time around we are travelling with two Power boats and four yachts and universally we are absolutely impressed both with the facilities and the people. The physical facilities including the forecourts and the entire precinct all help to make it a great place to be.
On top of that the business owners and their staff continue to impress being both helpful, cheerful and professional. Your own staff are fantastic nothing appears to be a problem they go out of their way to help and above all a friendly smile. The organisation seems to be seamless in terms of your people and their approach.
I have commented to our friends and they concur that The marina and the towns of Airlie and Cannon Vale have a good feel to them, they obviously value us visiting and it shows.
Sailing the Whitsunday Islands has to be one of the highlights of sailing in Australia. Abell Point Marina is conveniently located close to the best sailing areas of the Whitsunday's but also in a very protected spot which offers great protection from strong south easterly trades. With her keel up, Sarissa draws 4m which is no problem for the marina. We've all been impressed by the extremely helpful and friendly support we've received whilst visiting and we look forward to coming back again in the future.
The new depths on the Superyacht arm has provided S/Y Indio which has a 5m draught to use Abell Point marina as a a suitable base during its stay in Whitsundays. Abell Point has been very accommodating allowing us to change berths on request and helped us with anything we have required. I would recommend it to any yacht cruising the Whitsundays.
Everyone at Abell Point has gone out of their way to make sure our stay went smoothly.
Abell Point is a great facility for yachts to prepare for trips out into the Whitsundays, or take a little down time for the crew. The marina facilities have undergone a major revamp since their humble beginnings and now tick all the boxes a superyacht looks for when deciding where to berth.
The Whitsundays is Australia’s premier charter ground and offers everything a superyacht needs to keep her guests entertained. From tropical islands, pristine beaches, beautiful and protected anchorages, and shore-based activities like scenic flights, spas, access to fantastic diving out in the Coral Sea, and Great Barrier Reef and the world-renowned SS Yongala wreck which lies just off Townsville, along with great sport fishing opportunities.
Our Motor Yacht Vegas cruises the Whitsundays and surrounding Great Barrier Reef extensively for 4 months of the year. Every year. We are in the region around Late July early August and do not leave until early December. We have cruised extensively throughout Australia and the South Pacific Islands all the way to Tahiti.
We use many marina facilities throughout our travels. Whether it be long term or casual berthing, provisioning or overnight stays. There is no equal to the reception you get on arrival at Abell Point.
It is not just the pleasant well educated staff. Or the effort they go to from the time they take your call on the phone to make a booking to your arrival at the dock. It is the culture instilled in every one involved at Abell Point Marina. Paul has built by far the best Super Yacht destination in Australia. It does not stop there. Paul and his highly motivated team ensure your stay is as stress free as humanly possible. They go out of their way to ensure this happens.
The Marina provides courtesy cars. They provide Helicopter transfers between the mainland and the airport on nearby Hamilton Island. Paul himself is Yacht owner and this reflects in the service he provides to other yacht owners from the many years he has cruised the waters in and around Australia. You cannot provide a better service unless you have experienced what other marinas offer.
Abell Point Marina has not been built on chance. Paul has designed the Marina around how he lives. You treat others how you would like to be treated yourself. He has staked his reputation on it. And all this reflects on the outstanding staff he employs and the destination Abell Point Marina is.
The facilities and infrastructure of Abell Point Marina and the ongoing development of services the marina provides for all yacht uses in the Whitsundays, is second to none.
Without question, every year since Paul and his talented team of individuals took over Abell Point Marina, we get excited heading back there.
Hi Amy, I would like to thank you, Shaz and Jake and the rest of the staff for your ongoing outstanding service everytime I am there
I have visited many marinas around the world and can honestly say the service has never been up to the staff at Abell Point if you could pass my thanks onto the staff that would be fantastic.Cheers
I have to say I've never experienced a marina administered with this level of efficiency. It is a high benchmark others don't achieve. Well done to all!
It was a pleasure to come in and out knowing the office would do its best to accommodate berthing request and to know there was a capable dockhand to assist. Well done management! The new management are to congratulated on the turnaround of the attitude of the staff. This was a marina that made you feel like they were doing you a favour in the past, except for Shaz! Thank you for the discount offered to the Shag Islet members, it has been well received and appreciated.
Many thanks to you and all the staff at Abell Point. You are to be congratulated on your professionalism and helpful and friendly approach to running a first class marina.
We look forward to seeing you again next year!
Abell Point Marina is the gateway to one of the most pristine cruising grounds that the Great Barrier Reef has to offer. The facilities and service at Abell Point is first class, and their intimate knowledge of the Whitsundays and willingness to share, enabled us to put together an unforgettable experience for our discerning charter guests. Big thanks to Amy and the crew.
I can say a big thank you to you and the staff at the marina it is one of the best run marina on the coast and I would only be to happy to recommend it to all my friends down south.
Hi Amy and all marina crew,
We are off to the south tomorrow and of course leaving Abell Point. Our stay has again been perfect.
You have created a tremendous facility with lovely ambience.
Soon after Debbie we were very reassured that all would be fine when we received an update on your damage position which showed a schedule of works. It was not just a bland assurance that all would be well--it is as if it was written by an engineer rather than a publicist and it gave us and others confidence that all would be well.
It is amazing what you have achieved in such a short time and I was particularly happy when I saw A marina --the last of the bunch--back in use--good on you!
I would like to emphasise from the outset that all procedures and staff were unfailingly professional, helpful and friendly and our overall experience a great one. We very much look forward to returning!
Thanks for providing an excellent marina with great service, we always enjoy spending time at APM and seeing familiar faces year after year which is a real credit to your company.
Office and Marina staff exceptionally professional. No issues. Management and Owner of Abell Point should be very proud of the staff that represent them.
The promptness and helpfulness of Staff on arrival, check-in was excellent as well as amenities and facilities.
Our experience with Amy has been second to none; professional, courteous with a genuine warmth and friendliness. She is a treasure.
The information pack was comprehensive and informative.
I would like to take this opportunity to say a big thank you to the Abell Point staff and management.
I feel it must be said with 14 years’ experience (super yachts) of visiting the Whitsunday region and in particular Abell Point Marina, your marina and staff have undergone what I could be best described as a miraculous transformation, the can do attitude was a delight to deal with, and the surroundings within the marina are world class.
Managements changes and plans are truly a credit to all involved, we loved our experience this year, and I look forward to berthing again real soon in Australia's newest number ONE marina, Abell Point.
Well done everyone.
We couldn't have been happier with how easy it was to enter and tie up on arrival. All staff were prompt with response, friendly, efficient and very helpful in all aspects. The marina office was conveniently located close to our berth and the staff were extremely helpful and efficient in all respects. The courtesy pack included all information we needed to find the amenities and other facilities and services around Airlie Beach. The amenities are among the best we've come across on our passage from Darwin - superior to most and on a par with Cairns Marlin Marina which are rated very highly among boating people. Can't fault the customer service in any way. There was a sense that everyone loved their jobs and that feeling flowed through to the clients. Abell Point Marina is an excellent facility and we will certainly be back to stay whenever we can. Airlie Beach is one of our favourite ports on the Australian coast and, with a great marina and access to the town's excellent facilities and services, it would be an ideal place to base a boat for sailing around the Whitsundays.
Thank you for making our brief stay so pleasant!
Great improvement on previous stays
love the reno.. very helpful staff, explained exactly what I needed to do during check-in.
Staff are very friendly, pleasant and extremely helpful. Convenience of amenities is excellent.
Place has improved under new management, and facilities are excellent. Well Done. We will be back.
We first came through the beautiful Whitsundays and Airlie Beach 31 years ago when the whole foreshore was MUD but we spent a fabulous 3 months in the area before continuing on and arriving 4 years later in Royal Hong Kong Yacht club. We moved ashore there to put our 11 yr old daughter into school & moved ashore to work. Over the years we have cruised more than half the world selling & buying other yacht, so we have been into many Marina.
Since those days Airlie Beach has come of age especially with the addition of Paul Darrouzets Abell Point Marina. As Abell Point was the major sponsor of SICYC, Shaggers, we were given excellent discounts, which enabled us and many other members numerous visits to the Marina. We have been cruising the Whitsundays for nearly 3 months now and have berthed in the Marina on 4 different occasions. The 1st being met by an Abell Point staff and given one of their excellent folders. A first, this had never happened before at any other Marina. The facilities are excellent, the staff well trained and extremely friendly. With the addition of the deck on Sorrentos and the excellent Barcelonas we have rated Abell Point Marina as the number 1 Marina we have ever been into. It has the friendliest and most efficient staff we have ever come across in a Marina. Everyone says it just has a good feel about the place.
The welcome pack answered all or questions - thanks for including a map. Fuelling was very reasonable compared to our home marina (but its fuel price is crazy). The ease of getting fuel and the price meant that we didn't even consider our normal Jerry juggling from the service station. Thanks. Amenities are clean and adequate in quantity.
We don't often stay at marinas and if we do come in it would usually be for 1 or 2 nights for a quick stock up, refuel, rewater and wash. We had thought that Abell Point was very expensive (older magazine articles) so had intended coming in just for one night. Then we found out that our Shaggers membership gave us some nights at a reduced rate so we decided to come in for longer stay to get a few little jobs done. We stayed 5 nights in the end and thoroughly enjoyed our stay. We did spend a lot more money than we intended but it wasn't only marina fees. We bought up in the chandlery, ate and drank at Sorrentos and the cafe as well as the obvious costs of restocking and refuelling. Every cent was worth it because we felt welcomed by your staff and also got to meet a range of cruising folk. We'll be back.
Great clean facilities. A very excellent well run Marina. We will definitely return.
Please thank all staff on our behalf for their friendly, cheerful attitude.
It's great to have staff available to take lines. That was difficult to organise years ago under different ownership. The welcome folder is comprehensive and very useful. The information provided over the phone about local services is excellent (I needed a dentist). My only whinge is that the P and other docks are a long way from marina utilities. I much prefer Docks A to E.
Staff are now positive and morale is high, unlike in times past under other management, when morale was low and staff were grumpy. It' wonderful to be able to get a discount on most things via being a member of SICYC. Thanks. In the service area, you are giving Hammo a really good run for their money and on price you are far ahead.
Staff have always tried to accommodate us even in the very busy times.
We are very impressed with the new renovations and the facilities for "boaties" are terrific.
Fuelling is a great process, as you know exactly when you can go in, there is no waiting around and payment process is quick and easy.
My husband's comment: "they are the best on the east coast"
The arrival and welcome was friendly and professional. We had assistance with our lines and a welcome package given to us on arrival including a gate key.
Your office staff were a real pleasure to deal with and offered us assistance with all our requests, we got so much information it was almost too much, LOL.
I just love it. Awesome location, sheltered, friendly staff and I want to get the boat relocated as soon as I can.
Wow we really noticed a big improvement compared to our last visit 3 years ago. Having someone to "meet and greet" and take our lines on arrival was a big help. Plus the friendly welcome and a welcome pack made us feel special and keen to stay a while.
We really appreciated the Security Service.
We left our vessel for the night and at 6-10pm received a phone call to say we had a red flashing light on board and was this normal? It was just our security light but it was great to know someone was keeping an eye on 'Endless Days' while we were away and after hours.
We will be back and will recommend you to our cruiser friends.
The improvements are great.
I am writing to you on behalf of Sail Training Ship Young Endeavour to thank you and the staff at Abell Point Marina for your hospitality and support during the stops recent port visit to Airlie Beach from 18 - 23 May 2014.
The flexibility of your team and ability to facilitate our maintenance activties, visitors to the ship and extended stay was very much appreciated. Both prior to and during our Airlie Beach stopover, the staff at Abell Point Marina displayed the utmost professionalism while maintaining a friendly and approachable attitude.
Once again thank you for your support, we look forward to working with you again when the ship next visits Airlie Beach.
Royal Australian Navy
Sail Training Ship Young Endeavour
We were so impressed to see the redevelopment. The support for the SICYC has enabled our vessel to use this marina as a base each year when we cruise the Whitsundays. Previously, we would pull in once or twice a year, now we will berth here much more regularly, and use the facilities. We have in fact told our friends in Brisbane with the result and they will travel up in their vessel to use the revamped marina.
To the new owner - thankyou and congratulations on taking the marina from the bottom of the list, to the top.