Concierge Service

Abell Point Marina is committed to providing a high standard of service to you as our customer so we can ensure your next boating experience is minimal hassle and maximum pleasure. The introduction of our concierge service has provided another level of service for guests of our marina, which has contributed to our attaining the first Global 5 Gold Anchor Accreditation in the world. Our aim is to ensure that every customer who berths at the marina is provided with an unforgettable Whitsunday experience and has an enjoyable and hassle free holiday.

Have a look at the range of concierge services we can provide to our valued customers and let us roll out the Blue Carpet Treatment and treat you like a Very Important Boatie (VIB) during your next visit to the Whitsundays.

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Abell Point Welcome Vessel

Daily Dockhand Service – Our daily dockhand service is about bringing the good old traditional service back to the docks.  Upon your arrival into Abell Point Marina our dockhand will meet you at your berth to assist with your lines and ensure a nice comfortable arrival into the marina.  The dockhand will be able to provide you with an overview of the marina services and facilities and the options available in the closely located vibrant township of Airlie Beach. If you are looking to get a gas bottle refill or schedule in for the fuel dock, the dockhand can assist in facilitating this process.  Fancy the daily paper, we can even organise a daily paper delivery to your vessel along with any mail you may be expecting to be delivered to the marina. With our twice daily dock walks, you can rest assured that your vessel is sighted throughout the day to ensure safe keeping.

Welcome Vessel – As an extension to our dockhand service on the piers, we will soon have a welcome vessel that will be available to meet you out on the water as you arrive and direct you to your allocated berth.  This is a service that has been suggested in our customer feedback process which we are committed to providing to take the hassle out of the boating experience in the marina.  To find out more on this service contact our friendly staff before your next arrival if the welcome vessel is available.

EConcierge App – Before arriving at Abell Point Marina we recommend downloading the Abell Point Marina eConcierge app. Not only will this assist you with finding your berthing allocation but also provides a great tool for all new and return visitors to find their way around the marina and to research services, facilities and amenities they require during their stay. Click here to download the app for ITunes or Google Play.

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Concierge Car – The new Abell Point Concierge Cars provide a service for private marina customers, enabling you to book the car for two hours to assist with provisioning or accessing local suppliers. This service is part of Abell Point Marina’s commitment to raising customer service to a benchmark level and providing a memorable experience for our customers to return. The Concierge Cars are now available for private marina customers to utilise, so please ask the friendly staff about availability and conditions of use.

Transfer Service – As a part of our concierge service we offer an additional service to our marina customers with a choice of private or shared transfer service to/from Proserpine Airport. With the relocation of Cruise Whitsunday we can also arrange transfers to/from Port of Airlie to meet your ferry service. To find out more or arrange a transfer, please contact our friendly staff.

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Helipad – Abell Point Marina have launched a dedicated Heli Service providing unprecedented access and convenience for marina customers arriving or departing the Whitsundays.  The Heli Service can meet flights out of Proserpine and Hamilton Island Airport allowing boat owners to get to Abell Point Marina and board their vessel in record time and without any hassle. The Heli Service operates from dual private helipads within the marina, 7 days a week. Also available through Helipad are scenic flights to a range of exclusive locations throughout the Whitsunday Islands including Whitehaven Beach and Heart Reef.  If you would like to speak with a Helipad representative call 1300 668 716 or email bookings@thehelipad.com.

GSL Aviation – For customers flying into Hamilton Island from Sydney or Melbourne, we can now connect you even quicker to Abell Point Marina and in style.  A new 10 minute flight from Hamilton Island to Whitsunday Airport (Airlie Beach Airport) can get you to the mainland quicker, this includes a road transfer to your vessel at Abell Point. To find out more on this service contact our friendly staff on 07 4946 2400 to arrange your GSL Aviation transfer/s.

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Barcelona Catering  – The Barcelona Tapas Bar/ Kiosk Cafe  can organise platters or picnics for any occasion whilst you Stay, Play & Explore the Whitsundays – Order Now!

Whitsundays Provisioning – If you are looking to organise provisioning for your next visit out to the Whitsunday Islands, Abell Point Marina works with Whitsundays Provisioning for all your grocery needs.  You simply place the order online and put your feet up, Whitsundays Provisioning will then pack and deliver your order direct to your vessel in the marina – delivering 7 days a week. Whitsundays Provisioning also offer a range of platters for all occasions, as well as providing an extensive range of soft and alcoholic beverages. To order provisioning, order online now

Vessel Management

To demonstrate our dedication to you as the boating enthusiast, we have welcomed a new tenant to the Abell Point Marina team providing a vessel management service which will allow customers to select different levels of vessel management to suit their need. Operating from their state-of-the-art floating office located on L Arm the team at R Marine Crawley are perfectly situated to assist with all your vessel management requirements. Whether you require a full vessel management and maintenance program implemented in your absence or a simply pre-arrival check over the boat, including water, engine checks and refuel, so when you arrive at the marina for your next holiday you can simply turn the key and head out into the Whitsundays, R Marine Crawley tailor their offer to owner’s requirements. Contact the team and find out what they can do for you.

The reason we have introduced such a prestigious tenant to the marina village to handle yacht management is to minimise the hassle of boating and provide peace of mind to all marina customers that their boat will be well looked after at Abell Point Marina.